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Trouble Retaining Your Practice’s Staff?
How to Boost Employee Engagement

by Paul Northway

A dentist and dental assistants wearing medical masks

Regardless of your industry, retention is a major concern. As a dental provider, the last thing you want is to scare patients away due to an unhappy team or a lack of timely service due to low staffing. Here are a few things you can do to keep the talented hygienists and office staff you already have by boosting their engagement:

Check in frequently

Andrew Goldsmith, DDS, suggests checking in “with your doctors, your teams, and don’t forget about your peers and fellow dental colleagues. Inquire about how they are doing in their professional lives; are they struggling? Are they thriving?”1

Engage your staff

Staff members “who are not actively engaged in the business cannot do their jobs effectively. It’s the owner’s responsibility to ensure that leaders receive the information, tools, and support they need to excel. Rather than using energy to find new hires, invest time and attention in your current employees and this will provide immeasurable dividends.” 2

Specifics to focus on

  • Make your work environment empowering
  • Take control of your schedule
  • Fair compensation
  • Improve and maintain physical and mental health
  • Engage in dentistry and diversify1

Goldsmith, Andrew DDS (2019). “How to Avoid Dental Burnout.” [Blog]. Dentistry Today. Available at: [Accessed Feb 25, 2022] 

2 Meyer-Lippert, Jill RDH (2022). “3 tips to improve employee engagement.” [Blog]. Dentistry IQ. Available at: [Accessed Feb 25, 2022]